Privacy Policy

This website is operated by an authorized Wenger® dealer in Sri Lanka ("we", "us", or "our"). For privacy questions or requests, contact us using the details in the Contact section below.

We may collect the following types of information:

• Identity and contact details: name, email, phone number, delivery address.
• Account and order data: login credentials, order history, payment method selected, and delivery preferences.
• Communications: messages you send us, customer reviews, and newsletter subscriptions.
• Technical data: IP address, browser type, device information, and pages visited (see our Cookie Policy).

We use personal information to:

• Process and deliver orders, manage returns, and provide customer support.
• Operate your account and authenticate your login.
• Send order confirmations, delivery updates, and service messages.
• Send marketing emails if you subscribe to our newsletter (you can opt out anytime).
• Improve our website, prevent fraud, and comply with legal obligations.

We process your data to perform a contract when you place an order, based on legitimate interests for site security and improvement, and with your consent where required—for example, for marketing emails or non-essential cookies.

We do not sell your personal information. We may share data with trusted service providers who help us operate the store—such as payment processors, delivery partners, email providers, and hosting services—only as needed to provide their services and under appropriate safeguards.

We keep personal information only as long as needed for the purposes described above, including legal, tax, and accounting requirements. Order records are typically retained for the period required by Sri Lankan commercial and tax law.

We use reasonable technical and organizational measures to protect your information. No online transmission is completely secure; please use a strong password and keep your account details private.

Depending on applicable law, you may have the right to access, correct, delete, or restrict use of your personal information, and to withdraw consent for marketing. See Consumer Privacy Requests and Your Privacy Choices for how to exercise these rights.

This website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.

Some service providers may process data outside Sri Lanka. Where this occurs, we take steps to ensure appropriate protection consistent with applicable law.

For privacy questions or requests, email privacy@wenger.lk (replace with your operational inbox) or submit a request through Consumer Privacy Requests. We aim to respond within 30 days.